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Contract Renewal - Work Order Software
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INFORMATION CONTACT:
Aubrey Lofton, Union County Water - Planning & Resource Management, Director, 704-296-4241
ACTION REQUESTED:
Authorize the County Manager to 1) negotiate and execute an agreement substantially consistent with this agenda item, 2) exercise any renewal or extension term options set forth in the Agreement, and 3) terminate the Agreement if deemed in the best interest of the County, each in the County Manager's discretion.
PRIOR BOARD ACTIONS:
1) June 20, 2016, Regular Meeting, Agenda Item # 4 - Approved purchase and implementation of software with five-year term
2) March 21, 2022, Regular Meeting, Agenda Item # 22-149 - Approved three-year renewal of software
BACKGROUND:
This software is used to manage work order and maintenance activities, with both desktop and mobile versions. It allows staff to plan, dispatch, and complete work orders while capturing information about the assets involved as well as the equipment, labor, and parts utilized during the course of the work. Lucity/EAM also integrates with the Customer Information System, NorthStar, to allow staff to push customer service requests for execution by Operations staff.
The Union County Water Department has utilized the contractual services of Lucity/Tritech for work order software since June 2016. The company has been effective and efficient in meeting our service needs, and we are requesting to continue this service for an additional five years. The department will collaborate with Procurement to explore solicitation opportunities during the early part of the third year of the agreement.
FINANCIAL IMPACT:
The anticipated first year cost for this service is $34,779.72. Since the contract contains an initial term of three years with an option for two one-year renewals, with an annual five percent increase in cost, a total of $192,179.91 is estimated to be spent. Funding is available in the adopted...
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