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Resolution - Approve Invoice From and Payment to SHI International Corporation (Zendesk Suite Software)
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INFORMATION CONTACT:
Christopher Liersaph, Information Technology, Assistant Director, 704-292-2520
ACTION REQUESTED:
Adopt resolution approving invoicing from and payment to SHI International Corporation, in the amount of twenty-nine thousand, four hundred and sixty-three dollars ($29,463.00) for a customer service platform to enhance help desk operations.
PRIOR BOARD ACTIONS:
None.
BACKGROUND:
Information Technology department implemented a new customer service platform to help manage support interactions and centralize support communications across County departments. Zendesk provides tools for ticket management, customer self-service, knowledge base creation, workflow automation, and analytics. This action item requests the Board to approve invoice payments in the amounts of $29,463.00.
FINANCIAL IMPACT:
$29,463.00 is budgeted according for FY26.