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Contract Renewal - EA Software Subscription Service
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INFORMATION CONTACT:
Chris Liersaph, Information Technology, Assistant Director, 704-292-2520
ACTION REQUESTED:
Authorize the County Manager to 1) negotiate and execute an agreement substantially consistent with this agenda item, 2) exercise any renewal or extension term options set forth in the Agreement, and 3) terminate the Agreement if deemed in the best interest of the County, each in the County Manager's discretion.
PRIOR BOARD ACTIONS:
1) July 17, 2017, Regular Meeting, Agenda Item #7 - Approved by the Board
2) July 13, 2020, Regular Meeting, Agenda Item #18 - Approved by the Board
3) September 5, 2023, Regular Meeting, Agenda Item #23-612 - Approved by the Board
4) August 12, 2024, Regular Meeting, Agenda Item #24-540 - Approved by the Board
BACKGROUND:
As part of the County's ongoing commitment to enhancing productivity and ensuring access to the latest digital tools, we propose renewing our annual Microsoft 365 subscription. This platform delivers essential services-such as email, cloud storage, and collaboration tools-that are foundational to daily County operations. In addition to the renewal, we recommend the purchase of 100 Microsoft 365 G5 upgrade licenses. These licenses will support the Strategy and Innovation Department's initiative to develop and distribute digital dashboards for County leadership. These dashboards will feature countywide key performance indicators, operational metrics, and other data visualization tools. The G5 licenses provide advanced analytics capabilities, enabling deeper insights, more efficient reporting workflows, and stronger data-driven decision-making across departments.
The Information Technology Department has utilized the contractual services of SHI International for its Microsoft EA since July 2017. SHI International has been effective and efficient in meeting our service needs, and we are requesting to continue this service for an ad...
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