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Purchase - Software Subscription
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INFORMATION CONTACT:
Aubrey Lofton, UC Water - Planning & Resource Management Division, Director, 704-296-4241
ACTION REQUESTED:
Authorize the County Manager to 1) negotiate and execute an agreement substantially consistent with this agenda item, 2) exercise any renewal or extension term options set forth in the Agreement, and 3) terminate the Agreement if deemed in the best interest of the County, each in the County Manager's discretion.
PRIOR BOARD ACTIONS:
1) June 6, 2022, Regular Meeting, Agenda Item #22-368 - Slack Grid Software Purchase
2) December 4, 2023, Regular Meeting, Agenda Item #23-818 - Slack Enterprise Grid Purchase
3) May 20, 2024, Regular Meeting, Agenda Item #24-317 - Purchase Software Subscription
BACKGROUND:
This is a 12-month renewal for the Slack Enterprise Grid software. Slack is a critical knowledge base and communication/collaboration tool currently deployed by Union County Water. It is a one-stop shop for fast and efficient communication, workflow-based communication, information, documents, policies, forms, and other additional internal integrations. The primary purposes for this software are: 1) Ease and speed of communications including threads and instant messaging to specific user groups and individuals, including help desk support and immediate visibility to all employees of issues with critical systems, 2) Ability for work groups to customize dedicated spaces called channels and create updates relating to specific projects, systems or programs with instant visibility to all channel members, 3) Ease of access to documents and information regardless of location or device used (desktop, tablet, phone) which is important given the variety of workspaces for UCW, 4) Integrations with other systems including application management support features with Water's business systems help desk, and 5) Customizable notifications and statuses not available with other communications platform t...
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