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Contract - Language Interpretation and Translation Services
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INFORMATION CONTACT:
Jackie Morgan, Human Services Agency - Business Operations, Director, 704-296-4825
ACTION REQUESTED:
Authorize the County Manager to 1) negotiate and execute an agreement substantially consistent with this agenda item, 2) exercise any renewal or extension term options set forth in the Agreement, and 3) terminate the Agreement if deemed in the best interest of the County, each in the County Manager's discretion.
PRIOR BOARD ACTIONS:
None.
BACKGROUND:
The Procurement Department partnered with Human Services to issue Request for Proposals 2025-021 Language Interpretation and Translation Services. The translation services will be utilized by both the Health and Social Services Divisions of Human Services. Previously, each division had its own separate agreement. On April 29, 2025, twenty-eight proposals were received and reviewed by an evaluation team in accordance with applicable evaluation criteria for this project. The top ranked four firms/vendors were invited to shortlist interview/presentations. As a result, the team requests approval to enter into a contract with the top scoring/ranked preferred offeror, MasterWord Services Inc., to provide language interpreting and translation services.
FINANCIAL IMPACT:
The anticipated annual cost for this service is $200,000. Since this contract contains a two-year initial term with three one-year renewal options, a total of $1,000,000 is estimated to be spent. Funding is available in the adopted FY26 budget with future expenditures subject to annual BOCC budget appropriation.