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Contract - Union County Water Customer Information System Replacement
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INFORMATION CONTACT:
Amy McCaskill, Union County Water, Business Operations Director, 704-283-3508
ACTION REQUESTED:
1) Authorize the County Manager to negotiate and execute an agreement with Berry, Dunn, McNeil & Parker, LLC (BerryDunn) substantially consistent with this agenda item.
2) Authorize the County Manager to negotiate and execute an agreement with SpryPoint Services, Inc. and associated sub-merchant agreement with Payrix substantially consistent with this agenda item.
PRIOR BOARD ACTIONS:
December 2, 2024, Regular Meeting Agenda Item #24-791 - Approved BerryDunn contract for program managements services for the Customer Information System Replacement project.
BACKGROUND:
The Customer Information System (CIS) is a software application that acts as a central hub to manage all customer-related data, including billing, account details, usage information, payments, and service orders. Union County Water's (UCW) existing CIS, Harris NorthStar (NorthStar), has been utilized for approximately twenty years and is obsolete and not capable of meeting UCW's current or future needs. UCW is implementing a complete replacement with new CIS software that will be used by all UCW departments in the day-to-day management of the utility.
The Procurement Department partnered with UCW to issue a Request for Proposals 2026-008 Customer Information System Replacement Project to select the CIS software vendor. On November 4, 2025, seventeen proposals were received and reviewed by an evaluation team in accordance with applicable evaluation criteria for this project. The top ranked three firms/vendors were invited to shortlist interview/presentations. As a result, the team requests approval to enter into a contract with the top scoring/ranked preferred offeror, SpryPoint Services, Inc., to provide CIS software services. This contract has an initial term of five years with two, five (5) ...
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