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Contract - Janitorial Services
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INFORMATION CONTACT:
Christopher J. Boyd, Facilities & Fleet Management, Director, 704-283-3868
ACTION REQUESTED:
Authorize the County Manager to 1) negotiate and execute an agreement substantially consistent with this agenda item, 2) exercise any renewal or extension term options set forth in the Agreement, and 3) terminate the Agreement if deemed in the best interest of the County, each in the County Manager's discretion.
PRIOR BOARD ACTIONS:
None.
BACKGROUND:
Facilities and Fleet Management completed an assessment of our Janitorial Services Contract in FY2025 and concluded that a two-contract structure would potentially pose a lower risk to the County given the current state of the janitorial market. A common issue that contractors face in the market is finding, hiring and retaining quality staff. That issue has contributed to lower quality of work and inconsistent service delivery.
This request is to approve the second of two janitorial contracts that will service all general government and UC Water facilities. The Board previously approved the first of the two contracts at the May 19, 2025, meeting and the contract went into effect on July 1, 2025. This contract will include custodial services for approximately 66% of the county’s general government and UC Water facilities and will go into effect on November 1, 2025.
The breakdown of the buildings serviced by each of the two custodial contracts is below:
Contract #1 previously awarded by Board on May 19, 2025, to Citywide:
Buildings serviced include Jefferson Street (leased), Agriculture Center, Emergency Services, Simpson Event Center, Judicial Center, UCSO Animal Shelter, UCSO Firing Range, UCSO Administration Building, and Old UCSO Administration Building.
Contract #2 (REQUESTED TO BE APPROVED IN THIS AGENDA ITEM) - Recommendation to award to Integrity:
Buildings to be serviced include Adult Probation (leased), Farmers Market, Government Center, Historic Courthouse, Historic Post Office, Human Services, Juvenile Probation (leased), Main Library/Board of Elections, Marshville Library, Patton Ave, Progress Building, Southwest Regional Library, UCPS Administration, Union West Library, 12 Mile Creek, Crooked Creek, Public Works Operations Center, and Yadkin Water Plant.
The Procurement Department partnered with Facilities & Fleet Management to issue Request for Proposals RFP#2025-056 Janitorial Services. On July 1, 2025, twenty-six proposals were received and reviewed by an evaluation team in accordance with applicable evaluation criteria for this project. The top ranked three firms/vendors were invited to shortlist interview/presentations. As a result, the team requests approval to enter into a contract with the top scoring/ranked preferred offeror, Integrity National Corporation, to provide janitorial services.
FINANCIAL IMPACT:
The anticipated annual cost for this service is $1,100,558. Since this contract contains an initial term of two years with three one-year renewal options, a total of $5,502,790 is estimated to be spent. Funding is available in the adopted FY26 budget with future expenditures subject to annual BOCC budget appropriation.