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Contract Renewal - Custom Mobile App
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INFORMATION CONTACT:
Dorothy Thomas, Union County Sheriff’s Office, Public Safety Finance Administrator, 704-283-3578
ACTION REQUESTED:
Authorize the County Manager to 1) negotiate and execute an agreement substantially consistent with this agenda item, 2) exercise any renewal or extension term options set forth in the Agreement, and 3) terminate the Agreement if deemed in the best interest of the County, each in the County Manager's discretion.
PRIOR BOARD ACTIONS:
None.
BACKGROUND:
The Union County Sheriff's Office (UCSO) smartphone application has proven to be an invaluable tool in our agency’s commitment to enhancing public safety and keeping the community informed. With over 22,000 dedicated users, the app plays a critical role in our communication strategy, allowing us to disseminate essential information quickly and effectively to a broad audience. Our current reach extends to an average of 150,000-250,000 individuals weekly, enabling the UCSO to connect with our community on an unprecedented scale and ensuring that urgent updates and resources are accessible to all residents. The UCSO app facilitates a wide range of services and provides essential information in one easy-to-navigate platform. App users can access real-time traffic updates, locate registered sex offenders, find inmate information, browse adoptable animals, and access rehabilitation and domestic violence resources. Additionally, the app provides timely news releases, emergency notifications, and employment opportunities within the Sheriff’s Office, offering a comprehensive suite of services that meet the diverse needs of our residents. Our app is continuously updated and refined based on user feedback, and we have received overwhelmingly positive responses from the community. This adaptability ensures that the app remains relevant, responsive, and highly effective as a tool for public engagement and safety. Maintaining funding for the UCSO mobile application is essential to uphold the level of service that Union County residents have come to expect. Continued support will enable us to expand features, improve user experience, and further strengthen our communication with the community. By investing in this proven resource, the UCSO can continue to provide an accessible and effective platform that enhances public safety, empowers residents, and builds trust in law enforcement. The Sheriff’s Office will collaborate with Procurement to explore solicitation options near the end of the renewal term.
The Union County Sheriff's Office has utilized the contractual services of OCV, LLC for Sheriff Smartphone Application since 2023. OCV, LLC has been effective and efficient in meeting our service needs, and we are requesting to continue this service for an additional three years.
FINANCIAL IMPACT:
The anticipated annual cost for this service is $15,782. Since this contract contains a three-year term, a total of $47,346 is estimated to be spent. Funding is available in the adopted FY2025 budget with future expenditures subject to annual BOCC budget appropriation.