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Contract Renewal - Text Archiving Services - Sheriff’s Office
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INFORMATION CONTACT:
Dorothy Thomas, Union County Sheriff's Office, Business Manager, 704-283-3578
ACTION REQUESTED:
Authorize the County Manager to 1) negotiate and execute an agreement substantially consistent with this agenda item, 2) exercise any renewal or extension term options set forth in the Agreement, and 3) terminate the Agreement if deemed in the best interest of the County, each in the County Manager's discretion.
PRIOR BOARD ACTIONS:
None.
BACKGROUND:
Union County Sheriff’s Office currently utilizes Telemessage which does not meet their needs as it requires the user to have an additional Enterprise number for it to work with the current phone carriers, Verizon, and AT&T. SMARSH has a method to avoid the Enterprise number (additional phone number), it is to archive text messages at the carrier level. Smarsh has a solution that works with the current phone carriers.
The Union County Sheriff's Office has utilized the contractual services of SMARSH for Archiving Messages since 2020. SMARSH has been effective and efficient in meeting our service needs, and we are requesting to continue this service for an additional one year.
FINANCIAL IMPACT:
The anticipated annual cost for this service is $30,377.25 and is budgeted accordingly for FY2025.