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Program Update - Advanced Meter Infrastructure (AMI) and Customer Portal
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INFORMATION CONTACT:
Aubrey Lofton, Union County Water - Planning & Resource Management, Director, 704-296-4241
ACTION REQUESTED:
Receive a presentation giving an overview of the AMI Program, new customer portal, and the status of the project implementation.
PRIOR BOARD ACTIONS:
1) November 15, 2021, Regular Meeting, Agenda Item # 21-185 - Advanced Metering Infrastructure to approve contract.
2) October 17, 2022, Regular Meeting, Agenda Item # 22-709 - Contract - Water Utility Customer Portal to contract with vendor for new customer portal.
3) June 19, 2023, Regular Meeting, Agenda Item # 23-372 - Automated Meter Infrastructure to purchase two additional transmitter location infrastructure.
4) March 4, 2024, Regular Meeting, Agenda Item # 24-132 - Change Order - Automated Meter Infrastructure - Additional Meters to purchase additional meters for the contract rate.
5) March 4, 2024, Regular Meeting, Agenda Item # 24-142 - Contract - Expansion Connectors to purchase devices to install with the new AMI meters.
BACKGROUND:
Union County Water (UCW) is implementing the Automated Meter Infrastructure (AMI) project. This project will convert all customer meters from the manual (drive-by) meter readings to an integrated system of water meters, communication networks, and data management systems that enable nearly real-time, two-way communication between water meters and utilities. UCW is installing Sensus meter technology with the vendor, Ferguson, providing support for this roll-out. AMI provides a number of benefits to the utility operations and its customers, including improved customer service, operational efficiency, resource conservation, and data management. Originally approved in November 2021, this project has been delayed due to supply chain issues brought on by the COVID pandemic.
Paired with this initiative, UCW is also working with VertexOne to develop a new custom...
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